Return and Refund

Return and Refund Policy

Return Policy of TheAkalmandGift

At TheAkalmandGift, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not entirely pleased with your order, we offer a straightforward return process to make things right.

Return Conditions

  1. Eligibility for Returns

    • Items must be returned within 7 days of the original purchase date.
    • Products must be in their original condition, unused, and with all original packaging and tags intact.
    • Items purchased on sale or with a discount code are eligible for return within the same timeframe, unless marked as "Final Sale."

  2. Non-Returnable Items

    • Personalized or custom-made items.
    • Gift cards and downloadable products.
    • Items marked as "Final Sale" at the time of purchase.

  3. Return Process

    • To initiate a return, please contact our Customer Service team at [theakalmandgift@gmail.com] with your order number and reason for the return.
    • Once your return request is approved by the team, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back.
    • Pack your return securely in the original packaging, and include the RMA number clearly on the package.
    • Customers are responsible for return shipping costs, except in cases where the item arrived damaged or defective.

  4. Damaged or Defective Items

    • If you receive a damaged or defective item, please notify us within 7 days of delivery. Include photos and a description of the issue for a quicker resolution.
    • We will cover the cost of return shipping for damaged or defective items and offer a full refund or replacement upon verification.

  5. Refunds

    • Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.
    • You will be notified via email once your return has been processed.
    • Shipping and handling charges from the original order are non-refundable unless the return is due to our error.

  6. Exchanges

    • If you wish to exchange an item for a different size or color, please indicate this when initiating your return. Exchanges are subject to product availability.
    • We recommend returning the original item and placing a new order for the desired item to ensure availability.

Additional Information

  • For any questions or concerns regarding your return, please contact our Customer Service team at [theakalmandgift@gmail.com].
  • Please retain proof of postage until you receive confirmation that your return has been processed.
  • We strive to process returns and exchanges as quickly as possible and appreciate your patience.

Thank you for choosing TheAkalmandGift. We value your satisfaction and look forward to serving you again soon!